Terms & Conditions

www.guillotine-england.co.uk  (the “Website”) is operated by Guillotine Clothing Limited (“we”, “us”, “our”, Guillotine). This is a limited company registered in England with company number 08510590 and VAT number GB 281264603. Our registered office is Stepien Lake LLP 43 Welbeck Street London W1G 8DX and we trade from Manor Farm, Turnpike Chilmark, Salisbury, Wiltshire SP3 5AF. info@guillotine-england.co.uk

These terms cover the website and related services. We ship from the United Kingdom.

Delivery services are provided by Royal Mail and shipping will depend on the customer’s choice as stated in the relevant order.

You can contact our customer services team on 01722 580 250 Monday – Friday 10am until 5pm GMT excluding UK public holidays.

1. Use of Website

The Website and related services (including any applications which allow you to buy our products from us on mobile devices) (the “Services”) are made available to you in accordance with the following Terms of Use, and any other rules posted on our website (“Terms”). Please read the Terms carefully before placing any orders, we recommend you should keep a copy of the Terms for future reference.  In particular, we wish to draw your attention to our policies relating to the purchase of products, and our Privacy Policy. If you are under 13 you must let your parent or guardian know about our Privacy Policy before you register to use our Services. We reserve the right to only accept orders from those over 18 years of age.

We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Services.
Please note that these Terms do not affect your statutory rights as a Consumer. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

The Services may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.

Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. We also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.

We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.

We have the right to remove any material or posting you make on the Website at our sole discretion.

2. Purchase of Products

When purchasing a product using the Services you are making a contract with Guillotine.

3. Orders

You agree that your order is an offer to purchase the product(s) listed in your order to us on the Terms. You agree that an order is engaging with a contract with Guillotine. All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfil your order. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Services, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

We reserve the right (in accordance with our Privacy Policy) to conduct all necessary checks to verify the identity of the customer.

After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the Products you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.

When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.

You will be charged for products on our acceptance of the order as ready for dispatch and receive confirmation of the successful order and charge. If for any reason we are unable to fulfil your order you the charge will be reversed and refunded at the earliest convenience.

We will store a record of your transactions for a minimum of one year.

4. Prices

Prices shown on the Website are in GBP and are inclusive of VAT. Prices do not include delivery costs.
All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.
Product prices are set at the beginning of each season. If you are a customer whose credit/debit card is not denominated in GBP, Dollars or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with Guillotine, which is a UK entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.

The discount given when you sign up to our newsletter will be applied to each item at point of checkout. Voucher code valid for 1 transaction per customer and is not valid on sale items or in conjunction with any other offers. Offer available only on the next purchase from when the discount code is sent.

5. Faulty goods

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If repair is not possible or the same product is not available, you are entitled to a full refund. This does not affect your statutory rights.

6. Intellectual property

All content (including but not limited to logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music and software, and any combination of these) of the website is either owned or licensed to us, and is protected by applicable copyright laws around the world. All such rights are reserved.
The Guillotine trade mark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, prints which appear on the products on the Website or their packaging, whether registered or unregistered, are either ours or licensed to us and are protected by applicable trade mark laws around the world. All rights are reserved.
All other intellectual property in or connected to the Website, our products, or any related packaging, stationery, marketing material, or in any other way are either ours or licensed to us and such rights are protected by the applicable laws around the world.
Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content including our Software and all HTML and other code contained in this Website. You are permitted to access and make personal use of the Website but such use is limited and does not include the right to:
• Use the Website in any way which may prejudice or damage our reputation;
• Use the Website for any commercial or business purposes;
• Reproduce or redistribute the Website or any of its contents for commercial or business purposes
• Take any action that may impose an unreasonable burden or load on our infrastructure.

We do not promise that the content of the Website is accurate or error-free. We do not promise that the functional aspects of the Services will be error free or that the Website, its contents, nor the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
Opinions expressed by individuals on the Website are the personal opinions of the authors and do not reflect the views of Guillotine.

7. Limits on our liability

You have certain rights under the law in addition to those detailed under returns and exchanges. In England these include: that any products you order through the Services will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on the Website; and certain remedies if a product is defective. Nothing in these Terms is intended to affect these rights.
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
If we breach the Terms we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and us at the time of you placing your order, and our dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.

8. Data protection

By placing an order you agree and understand that we may store and process your personal data in accordance with our Privacy Policy. For details on how we use cookies, the type of information we collect, how we use your information and under what circumstances we disclose information, please see our Privacy Policy and Cookie Policy.

9. Assignment

We reserve the right to transfer, assign, novate, or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing.

10. Our relationship

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Guillotine as a result of the Terms or your use of the Services. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Guillotine, and we shall not be liable for any representation, act, or omission on your part.

11. No waiver

If you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.

12. Governing law

The Terms will be governed by and construed in accordance with English law and the relevant courts of England and Wales will have exclusive jurisdiction.

14. Promotions and Offers

We are pleased to offer a welcome 10% discount to new customers who sign up to receive Guillotine newsletters. This offer is only valid to new customers and full price items. 

Special offers on previous collections are available for a limited time, and we reserve the right to remove these offers at any time without notice.